Delete your account

01Request deletion

1. Use the account deletion control in app settings when it is available.
2. Email privacy@tteokbokki.co from the email address linked to your account when possible.
3. Use the subject line "Delete my Tteokbokki account".
4. Include the app user email, third-party sign-in provider, and device type you used, but do not include passwords, payment card numbers, private keys, or authentication tokens.
5. Wait for confirmation and any verification steps needed to protect your account.

02What deletion covers

Deletion removes or anonymizes account profile data, sign-in links, settings, learning progress, skill state, review state, story state, choices, generated-content history linked to the account, prompts, answers, audio or voice recordings linked to the account, transcripts, speech scores, and support records when no retention rule applies.

Tteokbokki also deletes or disconnects analytics identifiers and event history linked to the account where reasonably possible.

Deletion does not delete your Apple ID, Google account, email account, device-level advertising identifier, or other third-party sign-in provider account.

03What may remain

Tteokbokki may retain records when required or reasonably needed for security, fraud prevention, abuse investigations, payment disputes, subscription entitlement records, tax, accounting, legal compliance, App Store transaction history, terms enforcement, backups, or protection of other users.

Aggregated, de-identified, or anonymized analytics and product data may remain after account deletion when it no longer identifies you.

Copies in backups and logs are deleted or anonymized on the normal backup and log lifecycle unless retention is required for security, fraud, legal, or dispute reasons.

04Timing and verification

Tteokbokki may ask for verification before deleting an account, especially when a request involves email accounts, third-party sign-in, subscriptions, support history, or sensitive account changes.

Deletion is usually completed within a reasonable period after verification and within any deadline required by applicable law.

Deletion is irreversible. Deleted progress, story state, generated history, audio history, subscriptions entitlements stored only in the account, and support history may not be recoverable.

05Third-party processors

Tteokbokki may ask processors and service providers to delete, anonymize, or disconnect account data they process for authentication, hosting, storage, analytics, diagnostics, support, AI, speech, advertising, attribution, subscriptions, and security.

Some third-party records remain under the third party's own policy, including Apple subscription, App Store transaction, sign-in provider, device, advertising, and payment records.

06Subscriptions

Account deletion does not cancel an Apple subscription by itself.

Use Apple subscription management in iOS Settings or the App Store to cancel a subscription.