How to reach us

01Support channels

For app support, email support@tteokbokki.co.

For privacy requests, email privacy@tteokbokki.co.

For terms or rights questions, email legal@tteokbokki.co.

For security concerns, email security@tteokbokki.co.

02What to include

Include the app version, device model, operating system version, account email or sign-in provider when relevant, and a short description of what happened.

For lesson, story, generated content, audio, speech-recognition, analytics, or advertising issues, include the language, level, lesson or story title, and what answer, prompt, voice input, event, placement, or generated output caused the problem.

Do not send passwords, Apple ID passwords, payment card numbers, full authentication tokens, private keys, or unnecessary sensitive personal information.

03How requests are handled

Support requests may create support data such as your message, contact address, account identifiers, device details, diagnostics, screenshots, and follow-up messages.

We may ask for verification before changing account data, disclosing account information, deleting data, restoring purchases, or acting on privacy rights.

We may route a request to support, privacy, legal, security, infrastructure, analytics, or payment processors when needed to answer the request or operate the service.

04Subscriptions

Subscriptions, trials, renewals, cancellations, refunds, and billing disputes for App Store purchases are managed through Apple.

Deleting a Tteokbokki account does not cancel an Apple subscription by itself. Use the iOS Settings app or App Store subscription management to cancel or manage Apple subscriptions.

05Safety and security

Report account takeover, abusive behavior, unsafe generated content, data exposure, or security vulnerabilities to security@tteokbokki.co.

We may preserve records when needed to investigate abuse, fraud, security events, legal requests, payment disputes, or violations of the terms.